The PrintXpand support policy gives details regarding terms and conditions under the support services provided by PrintXpand for their products to their customers.
This policy consists of several guidelines regarding the support plans one should go through it before complaining about anything.
Here is a short overview of the support policy.
General Guidelines
General guidelines consist of things like issues regarding version change, securing credential management, issues during the online payment, paid support service, and things to refer to before reporting a bug.
Support for one-time license products.
This point covers the product category where the product license is validated through a one-time payment. This also covers what you should do in case of the update of the new product.
Which things are excluded from our support plans?
This point mentions the excluded services in the support plans like the integration of the support plans, third-party developer’s consultation.
Which things to remember when you submit the ticket?
This point covers all the necessary things which are required to submit the ticket like sharing order ID, sharing your website URL, and mentioning the name of the product.
Customization terms and conditions
This gives an overview of the terms and conditions of the customization support and cost.
